REGULATIONS ON GIFT CERTIFICATES

Limited Liability Company “MASTERSKAYA KLASSICHESKOGO KOSTYUMA”

(Atelier of Classic Suit Tailoring)

1. GENERAL PROVISIONS

1.1. A Gift Certificate (hereinafter referred to as the “Certificate”) is a document confirming the right of its holder to purchase services provided by Limited Liability Company “MASTERSKAYA KLASSICHESKOGO KOSTYUMA” (Atelier of Classic Suit Tailoring) (hereinafter referred to as the “Company”) for an amount equal to the face value of the Certificate. The Certificate contains an individual number, an activation date, and a specified face value; however, the face value is not indicated on the Certificate itself. Each Certificate is assigned a unique special code, which is communicated to the Purchaser at the time of purchase and is not indicated on the physical Certificate.

1.1.1. Certificates may be of two types:
  Personalized Certificate, indicating the last name, first name, and patronymic of the Holder.
  Non-personalized Certificate, not indicating any Holder’s personal details. Provision of the Holder’s personal information when purchasing a non-personalized Certificate is not mandatory.
The Purchaser of the Certificate is an individual who has entered into an agreement with the Company by accepting this public offer and has paid funds in an amount equal to the face value of the Certificate. The Holder of the Certificate is the individual specified in a personalized Certificate or any individual who presents a non-personalized Certificate together with its special code.

1.2. The Company’s Gift Certificates may be issued in the two following formats:

1.2.1. On the Company’s official letterhead containing the details specified in Clause 1.3 of these Regulations.

1.2.2. On the Company’s official letterhead containing the details specified in Clause 1.3 of these Regulations, accompanied by the Certificate itself mounted on a wooden plaque, if the face value of the Certificate exceeds RUB 100,000 (one hundred thousand rubles and 00 kopecks). The Certificate issuance form shall be signed by the General Director (or Deputy General Director) of Limited Liability Company “MASTERSKAYA KLASSICHESKOGO KOSTYUMA” (Atelier of Classic Suit Tailoring) and affixed with the Company seal.

1.3. The Gift Certificate shall indicate:
 – the surname and initials of the Certificate Holder (for a personalized Certificate);
 – an individual Certificate number;
 – the validity period of the Certificate. The rules governing payment, receipt, and exchange of Certificates are regulated by these Regulations.

1.4. A Gift Certificate may be personalized or non-personalized at the Purchaser’s choice. If the Holder’s details are specified, the Certificate shall be considered personalized and may be presented only by the individual whose details are indicated therein. If the Certificate is non-personalized, it may be presented by any individual who possesses the original Certificate and knows the corresponding special code.

1.5. The Gift Certificate constitutes a public offer of the Company. These Regulations define the essential terms of the public contract. Acceptance of the offer and conclusion of the contract shall occur upon the Purchaser’s full prepayment of the Certificate’s face value. Acceptance signifies the Purchaser’s full and unconditional agreement with all terms of these Regulations. The Purchaser undertakes to independently inform the Holder of the conditions for using the Certificate set forth herein, including the requirement to present the special code.

1.6. These Regulations are freely accessible on the Company’s official website and are also available at the Company’s office and at the point of sale of Certificates.

1.7. The Company reserves the right to amend these Regulations. The new version shall enter into force upon its publication on the Company’s website and shall not apply to Certificates purchased prior to such publication.

1.8. Relations arising under these Regulations shall be governed by the Law of the Russian Federation dated 07 February 1992 No. 2300-1 “On Protection of Consumer Rights” and the Civil Code of the Russian Federation.

2. PROCEDURE FOR PURCHASE AND ACTIVATION OF A CERTIFICATE

2.1. Certificates are purchased for a fee, payable in cash and/or by non-cash payment, and may be used to purchase services provided by the Company upon presentation of the Certificate. Based on the Certificate, the Holder may receive bespoke tailoring services (including suits, shirts, coats, and other garments). A full list and description of services is available on the Company’s official website.

2.2. The Purchaser pays the Company an amount equal to the face value of the Certificate either in cash at the Company’s cash desk or by bank transfer to the Company’s bank account. At the time of purchase, the Purchaser is informed of the special code of the Certificate required for its use or refund.

2.3. The face value of the Certificate confirms the Holder’s right to receive services in an amount corresponding to such value.

2.4. The face value is not indicated on the Certificate itself.

2.5. Place of service provision: Moscow, Prechistenka Street, Building 13.
Contact and appointment phone numbers: +7 916 443 0001, +7 495 152 0880.

2.6. Upon sale of the Certificate, the Purchaser is issued a cash receipt or another document confirming payment.

2.7. The Certificate is activated on the date of full payment and is valid for six (6) calendar months from the date of activation.

2.8. The validity period of the Certificate is not subject to extension.

2.9. Company discounts and promotional offers do not apply to the purchase of Gift Certificates.

2.10. In case of loss, theft, or damage, the Certificate is not subject to replacement, and the funds paid are non-refundable.

2.11. Refunds for Certificates are made exclusively in the cases and in accordance with the procedure provided in Section 4 of these Regulations. Provisions of these Regulations that infringe upon statutory consumer rights shall not apply.

2.12. The Company may refuse to honor a Certificate if:

2.12.1. The Holder fails to present the Certificate for payment of services, presents a document showing signs of forgery, or does not provide the special code corresponding to the Certificate number.

2.12.2. The Certificate presented has expired.

2.12.3. The Certificate is damaged to such an extent that its number cannot be read.

3. REDEMPTION OF A GIFT CERTIFICATE

3.1. Certificates are accepted for redemption at the Company’s premises. In accordance with these Regulations, the Company undertakes to provide services to the individual who presents the Certificate and special code and qualifies as the Holder under Clause 1.4. of these Regulations.

3.2. The full face value of the Certificate must be applied in a single transaction upon entering into a service agreement.

3.3. Funds are credited to the Certificate only once—at the time of purchase.

3.4. If the cost of selected services exceeds the face value of the Certificate, the difference must be paid by the Holder in cash and/or by non-cash payment.

3.5. If the cost of services is less than the face value of the Certificate, the remaining balance is not refunded and cannot be applied to other orders.

3.6. Multiple Certificates may be combined for a single order.

3.7. Damaged Certificates or Certificates whose authenticity is in doubt are not accepted for redemption.

4. REFUND OF FUNDS FOR A CERTIFICATE

4.1.The Certificate is intended for the purchase of the Company’s unique services and is not a savings instrument or a monetary equivalent. Refunds for unused Certificates are an exceptional measure and are granted only in the cases and under the conditions specified in this Section.

4.2. To obtain a refund, the Applicant (Purchaser or Holder) must submit to the Company simultaneously:
a) A written refund request;
b) The original Certificate;
c) The special code corresponding to the Certificate number;
d) A document confirming the Applicant’s identity;
e) For the Purchaser: proof of payment (receipt, payment slip) and bank account details for refund (for non-cash payments);
f) For the Holder: bank account details for refund.

4.3. The Company does not issue refunds if the complete set of documents specified in Clause 4.2 is not provided or if the special code does not correspond to the Certificate number.

4.4. Refunds are processed as follows:
a) If a refund request is submitted before the Certificate’s expiration date, the Company withholds 20% (twenty percent) of the face value in all cases. This amount represents compensation for non-recoverable expenses incurred by the Company related to issuance, accounting, storage, production capacity reservation, and administrative servicing.
b) If a refund request is submitted within thirty (30) calendar days after the expiration date, the funds are refunded in full minus the amount withheld under Clause 4.4(a).

4.5. Refunds to the Purchaser are made in cash (for cash payments) or by bank transfer to the specified account. Refunds to the Holder are made exclusively by bank transfer.

4.6. The period for review of the request and refund of funds does not exceed ten (10) business days from the date the Company receives the complete set of documents.

5. ADDITIONAL TERMS

5.1. The Company reserves the right to unilaterally amend these Regulations. The new version enters into force upon publication on the Company’s official website.

5.2. The Company maintains mandatory records of all issued Certificates by keeping a register indicating the number, special code, date of sale, validity period, face value, status, and full name of the Holder (for personalized Certificates).

5.3. Lack of awareness of these Regulations does not constitute grounds for claims against the Company.

5.4. The Company is not liable for losses arising from unauthorized use of a Certificate, as its use requires presentation of the special code.

5.5. In the event of force majeure circumstances preventing redemption of the Certificate, the Company’s obligations are suspended for the duration of such circumstances.